Best Western Hotels & Resorts, now known as BWH Hotels, is a globally recognized hotel brand that offers a diverse range of accommodations. With a presence in over 100 countries and territories and around 4,300 hotels, Best Western serves different types of travelers, from budget-conscious guests to those seeking upscale experiences.
In this in-depth review, we will explore Best Western’s history, product offerings, key highlights, pros and cons, customer reviews, frequently asked questions, and a final verdict on whether it’s a good choice for travelers.
About Best Western
Founded in 1946 by M.K. Guertin, Best Western began as a small network of independent hotels. Over the decades, it has grown into a global brand known for its comfortable and reliable accommodations.
One of the unique aspects of Best Western is its membership-based model, where each hotel is independently owned and operated. This means that while Best Western provides brands and standards, each hotel can offer a unique experience depending on its location, management and ownership.
In 2019, Best Western was rebranded as BWH Hotels, adding new brands and expanding its global footprint. Today, the company has 19 unique brands under its umbrella, serving a variety of travelers.
1. Economy and mid-range hotels:
Best Western® – The classic mid-range option, known for comfort and affordability.
SureStay® Hotel by Best Western – A budget-friendly option for travelers looking for basic amenities at a lower price.
2. Upscale and premium hotels:
Best Western Plus® – A step above the standard Best Western, with upgraded amenities and services.
Best Western Premier® – A more luxurious experience with refined decor and high-end services.
3. Boutique and lifestyle hotels:
Aiden® by Best Western – A trendy boutique hotel concept with a modern, artistic twist.
Sadie® by Best Western – A chic and unique upscale hotel option with a stylish aesthetic.
4. Extended stay and specialty accommodations:
Executive Residency by Best Western® – Designed for extended stays, with kitchenettes and spacious suites.
WorldHotels™ Collection – A selection of independent, upscale and luxury hotels worldwide.
5. Modern and tech-forward hotels:
GLō® – A sleek, modern brand with a focus on contemporary design.
Vīb® – An urban boutique hotel designed for social interaction, technology and comfort.
Each of these brands caters to different travel preferences, ensuring guests find a suitable option for their needs.
Best Western Hotel Highlights
Best Western stands out in the hotel industry for several reasons:
✅ Global Reach – With hotels in over 100 countries, finding a Best Western hotel is easy for international and domestic travelers alike.
✅ Loyalty Program – The Best Western Rewards® program is a significant benefit that allows members to earn points that never expire. These points can be redeemed for free nights, gift certificates and exclusive offers.
✅ Pet-Friendly Options – Many Best Western locations allow pets, making it convenient for travelers with furry companions.
✅ Frequent Promotions and Discounts – Best Western often offers special promotions, including bonus points, discounts and business travel benefits.
✅ Variety of Accommodations – From budget-friendly motels to upscale boutique hotels, Best Western offers accommodations to suit a variety of budgets and preferences.
Pros:
✔ Diverse brand offerings – Whether you’re looking for budget, mid-range or luxury accommodations, Best Western has an option to suit.
✔ Strong loyalty program – The Best Western Rewards® program is highly rated and offers generous benefits.
✔ Global presence – With hotels in North America, Europe, Asia and beyond, Best Western is convenient for travelers worldwide.
✔ Family and pet friendly – Many locations cater to families and pet owners.
✔ Frequent deals and discounts – Best Western offers military, AAA, senior and corporate discounts that can help travelers save money.
Cons:
❌ Inconsistent quality – Because each hotel is independently operated, some properties may not meet the same standard as others.
❌ Older properties – Some Best Western properties may seem dated compared to newer hotel chains.
❌ Mixed customer reviews – Some guests report inconsistencies in service quality depending on the hotel’s location.
Customer reviews
Positive reviews
👍 Affordable and convenient: Many guests appreciate Best Western for its affordability and convenient location near airports, highways, and major attractions.
👍 Friendly staff: Several travelers mention the excellent customer service at many Best Western hotels.
👍 Comfortable beds and clean rooms: Cleanliness and comfortable beds are among the most praised aspects.
Sample review:
“I stayed at the Best Western Plus and it exceeded my expectations. The room was clean, the staff was friendly, and the breakfast was great. Would definitely stay again!” – [TripAdvisor reviewer]
Negative reviews
👎 Inconsistent quality: Some guests complain about dated accommodations that need renovation.
👎 Noise issues: Depending on the location, some Best Western hotels can be noisy due to thin walls.
👎 Slow service: Some reviews mention delays in housekeeping and check-in service.
Sample review:
“The hotel I stayed at did not meet my expectations. The room was dated and customer service left a lot to be desired. I would recommend staying at a newer Best Western hotel.” – [Yelp reviewer]
FAQs (Frequently Asked Questions)
1. How does the Best Western Rewards program work?
The Best Western Rewards® program allows guests to earn points for each stay that they can redeem for free nights, gift certificates and airline miles. Points never expire, making the program a flexible loyalty program.
2. Do Best Western hotels allow pets?
Many Best Western hotels allow pets, but policies vary by location. It’s best to check with the specific hotel before booking.
3. What are the cancellation policies?
Cancellation policies vary by property and rate plan. Some bookings offer free cancellation, while others may have non-refundable rates.
4. How do I find deals on Best Western hotels?
You can search for special offers, discounts, and loyalty rewards offers on the official Best Western website. Plus, signing up for Best Western Rewards® will give you access to exclusive deals.
5. What amenities are available at Best Western hotels?
Amenities vary by location, but many hotels offer free Wi-Fi, breakfast, parking, fitness centers, pools, and business facilities.
Bottom line: Is Best Western a good choice?
Overall, Best Western Hotels & Resorts (BWH Hotels) is a great option for travelers looking for affordability, convenience, and variety. With a strong loyalty program, diverse brands, and a global presence, Best Western meets diverse travel needs.
However, quality can vary by location, so it’s important to check recent reviews before booking. For budget travelers, families, and business professionals, Best Western remains a solid and reliable hotel chain.
Would we recommend Best Western?
✅ Yes – If you want affordable, reliable and convenient stays.
⚠ Proceed with caution – If you prefer luxury and consistency across locations.
Therefore, when planning a trip, be sure to look for special offers and choose newer properties to have the best experience with Best Western!
Add a Comment